Terms & Conditions

Rawlinsons Publishing Security Policy

Rawlinsons Publishing uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions, providing a secure means of collecting payments via the Internet.All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Rawlinsons Publishing or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Rawlinsons Publishing.

For more information about eWAY and online credit card payments, please visit www.eway.com.au.

Delivery Policy
Rawlinsons Construction Cost Books

After ordering online, you will receive an email confirmation from eWAY containing your order details, if you have provided your email address. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods by courier, usually within ten working days; however if goods are unavailable this will take a little longer.

If you need to query a delivery please contact orders@rawlhouse.com.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will exchange your book or return your payment after you return the book in pristine condition.. Please email us at orders@rawlhouse.com if you are not satisfied with your purchase.

This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product. All books must be returned in original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and we therefore advise you take out shipment registration of insurance with your postal carrier. Rawlinsons Publishing will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au